Delivery and Collection

Orders are verified and processed in our system within 1-2 business days and a detailed order confirmation should be received via email, which outlines the estimated arrival dates for your order to reach your elected pick-up location or warehouse/store you have elected delivery to take place from. 

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If you are ordering an item that is on backorder, pre-order or made to order, please refer to the quoted approximate lead time for that product as a guide for when we will have the item(s) in stock to dispatch.

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Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered or available for collection on time. 

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At this time we do not accept international orders. 

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Collection from Warehouse

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Items that are collected by customers should be opened and inspected in-store, as damages or faults identified after customers transport goods will not be covered. Please ensure you have sufficient help/manpower to move and load items form the warehouse or store to, and into your vehicle. Hello Furniture is not responsible for any furniture items that do not fit into your vehicle, house, apartment, your lift leading to your property, stairways, corridors or doorways, and will not grant a refund or exchange if this occurs. 

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Delivery Option

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Upon checkout, you may be offered different delivery options based on your elected delivery address. We deliver Australia wide* from numerous dispatch points to the delivery address you provide. We cannot deliver to PO Boxes.  

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Delivery times and rates vary depending on the number of items, their size, their weight and the distance from our Fulfilment Centre – the delivery options that may be offered are outlined below. (*Some Exclusions apply - contact info@hellofurniture.com.au for details) 

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Once your goods arrive to your elected dispatch point, delivery usually occurs within 5-10 business days, however it can take up to a maximum of 14 business days in more remote areas. Please contact us if you experience a delay and we will help track the status of your order.  

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Reports of damages or faults upon delivery, must be received in writing to info@hellofurniture.com.au strictly within 48 hours of arrival, accompanied by images of the product itself, consignment labels and the entirety of the internal and external packaging for consideration.